Help & FAQ
Answers to the questions we get most.
Credits are the only thing you spend. Writing a whole deck costs 5 credits, whatever the slide count. Rewriting a single slide is 5 credits. Each AI photo is 8 credits per slide, and each AI video is 200 credits per slide. Editing text by hand and exporting are always free. A full 8-slide deck with an AI photo on every slide comes to 5 + 8 × 8 = 69 credits.
Every new account starts with 100 free credits, once, with no card required. That's enough for 20 text decks, or one fully illustrated 8-slide deck. Free exports include a small carouselstudiopro.com watermark.
No. Unused credits carry over and never expire. On a paid plan, each month's credits are added on top of whatever you already have.
Any paid plan (Starter, Pro, or Agency) exports clean, watermark-free slides. The watermark only appears on the Free plan.
You get crisp PNG images sized for Instagram's portrait format (1080 × 1350, 4:5). You can download one slide at a time or the whole deck as a single .zip file.
Not yet. For now, download your slides and upload them in the Instagram or LinkedIn app. Direct posting is on our roadmap.
Yes. You can cancel anytime from Account → Plan & billing → Manage subscription, and you keep access until the end of the period you paid for. Every plan comes with a 7-day, no-questions refund.
Open My Carousels in the left sidebar. From there you can open, rename, duplicate, remix, or delete any carousel.
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Still need help?
Email hello@silverhousehd.com and a real person will get back to you. Include the email you sign in with and, if you can, a screenshot.